Refund policy

Policy Status: No Returns on Perishable Goods

Returns

Due to the perishable nature of our products (sauces, rubs, and prepared meals), we cannot accept returns. This is to ensure the safety of our customers and the integrity of our food safety standards. Once a food item has left our controlled environment, it cannot be restocked or resold.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if:

• The item is defective or damaged.

• You received the wrong item.

• The packaging is compromised (e.g., broken seals).

In these cases, we will evaluate the issue and make it right via a replacement or a refund. Please include your order number and a photo of the product/packaging.

Refunds

If a refund is approved due to damage or error on our part, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.